Delivery Time Frames
At The Waterman, we are committed to providing a high level of service.
Our aim is to have the goods delivered within 3-5 working days from purchase however this will also depend on the purchasers location. Due to courier restrictions packages will not be delivered on public holidays or weekends. Should you have a problem with delivery please notify us and we will take it up with the courier.
We offer a 100% guarantee. If you are not happy with your product, send it back to us within 14 days of the date of purchase unused, in the original packaging and we will replace it for you!
In an effort to continue to bring our customers quality products at a reasonable price, we require all returns to be made within 14 days of purchase invoice date and include all tags and receipts. Customer receives a full refund of the purchase price of the unused and undamaged product purchased from The Waterman, if returned within 14 days of purchase invoice date. All sales are final after 14 days. Customer is responsible for shipping and insurance charges for returned product.
If you're ordering on-line, please know that The Waterman is committed to providing its customers with excellent new and used products, from top leading brands. The Waterman staff know you are well informed and our goal is to offer you the best price possible. If you have any questions about gear purchased from us or gear viewed on the website, please contact us on 09 3794110 or arrange to see us at our new location.