Terms & Conditions
Thank you for shopping at The Waterman we hope your shopping experience is a pleasant one. When purchasing merchandise from us, you must affirm that you are an experienced at kitesurfing or that you intend to take lessons from a experienced kitesurfing instructor prior to using any equipment purchased from The Waterman.
Your loyalty benefit discount will apply to Sale items listed on the website however is not applicable to Kitesurfing lessons or paddle boarding lessons.
In an effort to continue to bring our customers quality products at a reasonable price, we require all returns to be made within 14 days of purchase invoice date and include all tags and receipts. Customer receives a full refund of the purchase price of the unused and undamaged product purchased from The Waterman, if returned within 14 days of purchase invoice date. All sales are final after 14 days. Customer is responsible for shipping and insurance charges for returned product.
Most manufacturers offer a 90-day kite warranty and a 6 to 2 year kiteboard warranty for manufacturing defects depending on the brand. To file a claim, please provide: 1) photos that clearly show the defect and serial number of the product; 2) a copy of the original purchase receipt; and 3) an accurate description of problem and the circumstance in which problem occurred. To inquire whether damaged gear you purchased from The Waterman is covered by a manufacturer’s warranty, please contact us. Customer is responsible for shipping charges for damaged product, however if it is found to be faulty these charges will be reimbursed.
Lesson Cancellation Requirements
We require 48 hour's notice prior to the lesson start to change or cancel your online, telephone or in-person reservation. This is to ensure that we are able to re-book other waiting students. A cancellation fee of $50 may be charged should you not show.
Lesson vouchers are valid for 6 months from date of purchase. Please contact us prior to this end date if you wish to extend this period. Lesson vouchers are not refundable.
We are located in Auckland and our business is registered at 175 Simpson Road, Henderson Valley, Aucklland